Railpen, the administrator for the Electricity North West Group of the Electricity Supply Pension Scheme, would like to wish all our members and partners a wonderful Christmas and a very happy and peaceful New Year!
Please note, our Helpline will have slightly different opening hours over the festive period, as shown below.
Defined Benefit (DB) members Helpline opening hours:
- Friday 23rd December – open 8am – close 12 noon
- Saturday 24th December: closed
- Sunday 25th December: closed
- Monday 26th December: closed
- Tuesday 27th December: closed
- Wednesday 28th December: open 8am – close 5.30pm
- Thursday 29th December: open 8am – close 5.30pm
- Friday 30th December: open 8am – close 5.30pm
- Saturday 31st December: closed
- Sunday 1st January: closed
- Monday 2nd January: closed
- Tuesday 3rd January: open 8am – close 5:30pm
Our Helpline for Defined Benefit members will back to its normal opening hours 8am – 5.30pm Mondays to Fridays after 2nd January 2023.
You can call us on our DB Helpline number: 02476 472 582 for any queries during these opening hours above.
Defined Contribution (DC) members Helpline opening hours:
- Friday 23rd December – open 9am – close 12:00 noon
- Saturday 24th December: closed
- Sunday 25th December: closed
- Monday 26th December: closed
- Tuesday 27th December: closed
- Wednesday 28th December: open 9am – close 5pm
- Thursday 29th December: open 9am – close 5pm
- Friday 30th December: open 9am – close 5pm
- Saturday 31st December: closed
- Sunday 1st January: closed
- Monday 2nd January: closed
- Tuesday 3rd January: open 9am – close 5pm
Our Helpline for Defined Contribution members will be back to normal opening hours 9am – 5pm, Mondays to Fridays after 2nd January 2023.
You can call us on our DC Helpline number: 0345 112 0025 for any queries during these opening hours above.
We hope you all enjoy a great festive season!