Season's greetings and Helpline opening times

Railpen, the administrator for the Electricity North West Group of the Electricity Supply Pension Scheme, would like to wish all our members and partners a wonderful Christmas and a very happy and peaceful New Year!

Please note, our Helpline will have slightly different opening hours over the festive period, as shown below.

Defined Benefit (DB) members Helpline opening hours:

• Friday 23rd December – open 8am – close 12 noon
• Saturday 24th December: closed
• Sunday 25th December: closed
• Monday 26th December: closed
• Tuesday 27th December: closed
• Wednesday 28th December: open 8am – close 5.30pm
• Thursday 29th December: open 8am – close 5.30pm
• Friday 30th December: open 8am – close 5.30pm
• Saturday 31st December: closed
• Sunday 1st January: closed
• Monday 2nd January: closed
• Tuesday 3rd January: open 8am – close 5:30pm
  

Our Helpline for Defined Benefit members will back to its normal opening hours 8am – 5.30pm Mondays to Fridays after 2nd January 2023.

You can call us on our DB Helpline number: 02476 472 582 for any queries during these opening hours above.

Defined Contribution (DC) members Helpline opening hours:

• Friday 23rd December – open 9am – close 12:00 noon
• Saturday 24th December: closed
• Sunday 25th December: closed
• Monday 26th December: closed
• Tuesday 27th December: closed
• Wednesday 28th December: open 9am – close 5pm
• Thursday 29th December: open 9am – close 5pm
• Friday 30th December: open 9am – close 5pm
• Saturday 31^st December: closed
• Sunday 1st January: closed
• Monday 2nd January: closed
• Tuesday 3rd January: open 9am – close 5pm
  

Our Helpline for Defined Contribution members will be back to normal opening hours 9am – 5pm, Mondays to Fridays after 2nd January 2023.

You can call us on our DC Helpline number: 0345 112 0025 for any queries during these opening hours above.

We hope you all enjoy a great festive season!