The administrator of the Electricity North West Group of the Electricity Supply Pension Scheme (the Group) has changed from Railpen to Broadstone. Email addresses, and other relevant information, have been changed across this site but please be mindful when looking at older documents and anything that may still be in the process of being updated. Read more....
Welcome to the pension website
People who joined the pension scheme before April 2006 are likely to be members of the defined benefit section of the Electricity North West Group of the Electricity Supply Pension Scheme.
People who joined after April 2006 are likely to be members of the LifeSight Master Trust.
Festive season Helpline opening hours
Dec 18, 2025, 10:06
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Our Helpline hours will be slightly different over the festive period, so please keep this in mind if you plan to contact us.
Opening dates and times:
- Wednesday, 24 December – 8am – 12 noon
- Thursday, 25 December – closed
- Friday, 26 December – closed
- Monday, 29 December – 8:00am – 5pm
- Tuesday, 30 December – 8:00am – 5pm
- Wednesday, 31 December – 8:00am – 5pm
- Thursday, 1 January - closed
- Friday, 2 January – back open as normal 8am – 5pm
You can call us on our Helpline numbers for any queries during the festive opening hours above.
- DB Section members - 02476 472 580
- DC Section members - 01737 230 444
If you have questions about your pension while the Helpline is closed, you can find lots of useful information across the website.
We are back to our normal opening hours 8:00am – 5:00pm Monday to Friday from Friday, 2 January 2026.
Wishing you a wonderful festive season!
