News

As you know, Railpen was previously responsible for the day-to-day administration of your pension specifically through its Third-Party Administration (TPA) team.

On 1^st July 2025, this part of Railpen’s business was acquired by another firm of pension scheme specialists, called Broadstone.

Since this date, your pension has continued to be looked after in exactly the same way, and we can reassure you this has no impact on your pension benefits.

The people who were looking after your pension at Railpen have transferred to Broadstone and will continue to deliver the same excellent levels of service that you have come to expect.

What this means for you

You will begin to see some differences in the communications that you receive, and in particular you will start to see the Broadstone logo, shown below.

Email addresses are also changing to ENW@broadstone.co.uk so please contact Broadstone using this instead of enquiries@railpen.com.

Contact details have already been updated across this website, and most other references to Railpen have been changed to Broadstone too.

Please bear in mind that if you’re looking at older documents, some mentions of Railpen may remain, although this will fall away in time.

If you have any questions about your benefits or pension payments, please get in touch using the updated details on the contact us page.